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Site Policies

Return Policy

All parts purchased from LG Canada Parts can be returned for an exchange or credit within 30 days from date of purchase subject to the following terms and conditions.
- Electrical items must be in their original and unopened packaging
- All non-electrical Items can be returned opened but must include their original packaging and all contents that were originally included in the package.
- Installed parts are non-returnable. This is because a part can get damaged as the result of an incorrect installation.
- Specially ordered items are non-returnable and cannot be cancelled once ordered.
- No collect shipments will be accepted.
- Returns should be accompanied by a copy of the original invoice.
- LG Canada Parts reserves the right to charge a restocking fee
- Customer is responsible for all return shipping expenses except in cases where LG Canada Parts is at fault for a damaged or incorrect shipment.
- Please note that part # CJT30000002 Re-write tool/update kit is not returnable under any circumstances.

For returns, please email:

For Damaged or Part Warranty

Western Canada (BC, AB, SK, MB, YT) - Returns Only

Eastern Canada (ON, NU) - Returns Only

Atlantic Canada (PE, NS, NL) - Returns Only

Quebec - Damaged, Warranty, Returns

Canada Sales Tax Table

Sales tax is calculated according to the following Canadian Tax Table.

Province of Billing GST PST HST
Alberta 5% - -
British Columbia 5% 7% -
Manitoba 5% 7% -
New Brunswick - - 15%
Newfoundland & Labrador - - 15%
Northwest Territories 5% - -
Nova Scotia - - 15%
Nunavut 5% - -
Ontario - - 13%
Prince Edward Island - - 15%
Quebec 5% 9.975% -
Saskatchewan 5% 6% -
Yukon Territory 5% - -


Canada Shipping Information

We now offer you the option of a flat-rate shipping charge of $12.95 for delivery within Canada in 5 business days or less within Province.
Delivery times are based on in-stock parts only.
*additional days will apply depending on Province.

All in-stock parts orders received by 5:00 PM EST will be shipped the same or next business day via Canada Post. The charges of your chosen shipping method plus GST apply to all parts shipped with the exception of any large or heavy items. These oversized items will be subject to a surcharge to cover the extra handling fee's that carriers charges (This charge is NOT included in the free freight offers). You will be advised of any extra charges at the time of placing your order.

Shipping to Northwest Territories, Nunavut, and Yukon Territories will be charged $16.95 Flat-Rate with Canada Post only (Shipping by Mail Only and these areas DO NOT qualify for Free Shipping Specials). If you have any questions about our shipping policies, please feel free to ask before placing your order. LG Canada Parts strives to ship all orders as soon as possible, but cannot guarantee delivery by a specific delivery date, and will not be liable for any delay in delivery, including but not limited to as a result of non-performance caused by an act of God, war, labour disputes, civil unrest, accidents, the inability to obtain materials, delays of carriers, contractors or suppliers or any other causes of any kind which is beyond the control of LG Canada Parts

Damage or Short Shipments

It is very important to open and inspect your order upon receipt. We require that you contact us within 48 hours of delivery if you discover a shipment shortage or damage with your order. Please contact us at 1-855-341-2732 and a customer service representative will assist you.

Water Filter Subscriptions Policy

LG Canada Parts reserves the right to change the subscription benefits, including the discount amounts and the eligibility used to determine discount amounts, at any time in its sole discretion. All changes will apply to future orders, regardless of whether you have a current subscription. If the item is unavailable when we plan to ship it, you authorize us to update your subscription or fulfill your order with a similar item that we believe will meet your expectations. Because the LG Canada Parts price may change from time to time, the amount you pay each month may change. The email reminder you receive before each delivery will provide advance notice of any changes and remind you that you can cancel the order or make subscription changes before the items are shipped. If any problems arise with your LG Canada Parts account, the shipping address or payment method associated with your subscription order that we are unable to resolve, we will notify you via e-mail using the address associated with your subscription asking that you resolve the problem and reactivate your subscription. Your subscription will be placed on hold and no additional orders will be processed or shipped until the problem has been resolved and the subscription has been reactivated.

Warranty Policy

LG Canada Parts gladly offers a product replacement parts warranty on all the parts and accessories we sell which are subject to specific terms and conditions. This is simply the warranty that the manufacturer, LG offers, and is generally a replacement program.

A replacement component is supplied if all of the manufacturers criteria are met. This is subject to manufacturer's warranty terms and conditions which may or may not include the return of the part, model and serial number requirements, and more. LG Canada Parts does not offer any extensions on the manufacturer (LG) warranty nor does it have the ability to alter them.

If a part becomes defective within the specified warranty period under normal use conditions please contact us and we will be happy to make arrangements for the replacement part to be either picked up or sent to your home or office. We may, at our discretion, require the defective item to be returned to us - and if so, we will make those arrangements at no cost to you. For some products, as indicated below, you may need to contact LG directly and they will handle your warranty claim.

Note that the warranty period starts from the date of purchase - the only exception is refrigerator water filters when purchased in multiple lot quantities.

The warranty period is 90 Days from date of invoice; this information may change without notice.

Service Disclaimer

You assume any and all risks associated with the installation, repair, or replacement of any parts/accessories on your LG product including, but not limited to, bodily injury or personal property loss or damage.

LG strongly recommends that you use a LG authorized service center that has the requisite skills, tools, training, and licenses/permits to provide complete and comprehensive service for your LG product. Please contact LG customer service at 1-800-243-0000 for assistance in locating an LG-authorized service center.

Our Commitment

It is our commitment to maintain the principles of integrity and trust with respect to the protection of personal information. As part of our commitment, we will protect the privacy of personal information of employees, clients, customers and others individuals whose personal information we collect, use and disclose. We are committed to complying with British Columbia's Personal Information Protection Act (the "Act") and all other applicable privacy laws. Reliable Parts has made the best effort to ensure all information is accurate. Prices are subject to change without notice. Transportation expenses may apply. All taxes are extra. We reserve the right to limit quantities.


"Business contact information" means information that enables an individual to be contacted at work, including his/her name, title, business address, business telephone number, fax number and e-mail address.

"employee personal information" means personal information about an employee that is collected used or disclosed solely for the purposes reasonably required to establish, manage or terminate an employment relationship, but does not include other personal information about the employee.

"personal information" means any information that personally identifies an individual, but does not include business contact information or work product information.

"work product information" means information prepared or collected by an individual or group of individuals as part of their employment or business responsibilities or activities related to their employment or business.


We are responsible for all personal information under our control, even if it is not in our possession. We have developed policies and procedures to deal with the proper collection, use and disclosure of personal information.

Please email us at the address below if you have any questions or comments:


We collect personal information for the following purposes:
- to individualize your experience on our website
- to communicate separately with you
- to facilitate your movements throughout our website
- to be able to selectively send you communications that may be of interest to you, either electronically or otherwise;
- other


We require the consent of individuals to collect, use or disclose personal information. Unless required by law or otherwise authorized by the Act, we will not use or disclose personal information already collected for other purposes unless we obtain the consent of the individual to whom it belongs. Generally, we will seek consent to use and disclose personal information at the same time as we collect the information. We will affirmatively ask to join our mailing lists using the forms provided on this website or other means expressly sanctioned by us.

Subject to contractual or legal arrangements, you may withdraw or refuse consent provided that we are given reasonable notice. We will inform you of the consequences of withdrawing your consent, if any.


We will only collect personal information for the purposes we have identified above and that are reasonable in the circumstances. We will only collect personal information through methods that are lawful, will not collect information indiscriminately and will try to collect personal information directly from the individual concerned unless authorized by that individual to collect it from a third party or otherwise as permitted by the Act.

Depending on how you have configured your browser, when you access our website, a small file - a "cookie" - may be created by our server and stored on your computer. The cookie contains a unique session identification number and is used to: - keep track of your online order; - ensure that you see the correct products and pricing applicable to the province in which you are located; - personalize your experience by alerting you to features and information that might interest you; - other

A cookie cannot be used to access or otherwise compromise the data on your hard drive. If you arrive at our website with your browser configured to disable cookies, you will not be identified until you register and sign-in. Please be advised that cookies may be required to complete certain functions on this website, such as making purchases or placing orders at our online store.

Aggregate Information

We collect certain aggregate information, such as tracking the Internet address of the domains from which you visit our site and analyzing this data for trends and statistics, tracking your IP address (the number that is automatically assigned to your computer when you are using the Web), and tracking your browser type.

We use this aggregate information to help diagnose problems with our servers, to administer our website, and to gather broad demographic information. None of this information is connected with your personal information. We may also generate non-identifying and aggregate profiles from personal information provided during registration (such as the total number, but not the names, of clients).

Use of IP Addresses

An IP address is a number that is automatically assigned to your computer whenever you're surfing the Internet. Web servers automatically identify your computer by its IP address. We may collect IP addresses for the purposes of system administration, to report aggregated information to our advertisers, and to audit the use of our website. When clients request pages from our website, our servers log the requesting clients' IP addresses. We normally will not link IP addresses to anything personally identifiable, which means that clients' sessions will be logged, but client identity remains anonymous to us. We can and will use IP addresses to identify a client when we feel it is necessary to enforce compliance with our rules or terms of service or to protect our service, website, or any person, or where it is otherwise authorized or required by law.

Use, Disclosure and Retention

We will only use or disclose personal information for the purpose(s) for which it was collected.

We may disclose the personal information to: a person who in our reasonable judgment is seeking the information as an agent of the individual; a company or individual engaged by us to perform functions on its behalf, such as research or data processing; a credit reporting agency; a public authority or agent of a public authority, if in our reasonable judgment, it appears that there is imminent danger to life or property which could be avoided or minimized by disclosure of the information; or where you consent to such disclosure or it is required or authorized by law.

We do not sell, rent, loan, trade, or lease any personal information collected at our site, including contact forms, download requests or email lists.

We will retain personal information only as long as necessary to fulfil the purposes stated above, as required for legal or business purposes or as required by law. Subsequently, we will destroy, erase, or make anonymous such information. However, we will retain for at least one year personal information that has been used to make a decision about a client, customer or employee.

Accuracy of Personal Information

We will make reasonable efforts to ensure that personal information in our control is accurate and complete. You may request corrections to your personal information. If your request for a correction is rejected by us, we will make a notation of such request and rejection on your file or personal information.

Safeguarding Personal Information

We will protect personal information in your control against risks of loss, theft, unauthorized access, disclosure, copying, use, modification or destruction by security safeguards that are appropriate to the sensitivity and format of the information.


Upon reasonable written notice from you, we will, within 30 days or such longer period in the event we obtain an extension, provide access to all your personal information in our possession and tell your what the information is being used for and to whom it has been disclosed.

We reserve the right to charge a reasonable fee for providing access to personal information.

If we refuse your request for access, we will notify you in writing, documenting the reasons for refusal, the relevant provision of the Act on which we rely and resources for redress available to you, including from the British Columbia Information and Privacy Commissioner.


If you have complaints about how your personal information is being handled by us, you may file a written complaint with us at the designated address on our contact page. Such complaint must clearly state the nature of the dispute and contain all necessary contact information for you.

We will acknowledge receipt of a complaint, investigate such complaint and notify you of the outcome of the complaint, including any relevant steps taken.

If a complaint has not been resolved to your satisfaction, you may seek redress with the British Columbia Information and Privacy Commissioner.

Links to Other Sites

We are not responsible for the content or the privacy policies of websites to which our website may link and our privacy policy does not apply to those websites. These other websites may send their own cookies to users, collect data, or solicit personal information. Please keep in mind that whenever you give out personal information online (for example, via message boards or chat lines), that information can be collected and used by people you don't know. While we strive to protect our clients' personal information, we cannot guarantee the security of any information you disclose online, you disclose such information at your own risk.

Our Commitment to Children's Privacy

Protecting children's privacy is especially important to us. It is our policy to comply with applicable laws. We recommend that children ask a parent for permission before sending personal information to us or to anyone else online.

Revisions to this Policy

To ensure that this Policy is up to date and complies with the Act, we reserve the right to make changes, which will become effective 30 days following our providing notice thereof.