Game on confidently with the new
Contact LG Customer Services for quick troubleshooting
If we can’t fix it remotely, we’ll send you a new LG monitor the next business day.
Receive your replacement monitor and ship us the defective one in the same box.
Which products does the warranty apply to?
The LG Swap Services Extended Warranty applies to all LG UltraGear™ monitors.
How long is the warranty for?
The warranty will cover your UltraGear™ Monitor for 3 years from date of purchase.
How quickly does it take to receive a replacement monitor?
After initiating the warranty service, if LG determines your monitor is eligible for the Swap Service, we will send you a new monitor of the same model within one business day.
How do I initiate the warranty service?
In order to initiate the warranty service, you must call the customer service line at 1-833-256-7253. From there you will be connected with a specialist to determine the next steps.
How much is the extended warranty service?
The price will differ depending on the UltraGear™ you’ve purchased. Please review the list below for an accurate cost breakdown.
$0-$300 = $29.99 | $301-$599 = $49.99 | $600-$999 = $79.99
$1000-$1499 = $129.99 | $1500-$1999 = $139.99 | $2000+ = $189.99
For more information on the terms and conditions please see:
Ultra Gear Monitor Swap Program Terms and Conditions
Ultra Gear Monitor Swap Program Terms and Conditions (PDF)